FAQ
1. WHAT IS YOUR CANCELLATION POLICY?
We know plans change, but In order to stay on schedule, we have a strict cancellation policy, which protects both your time and ours.
Individual Cancellations/No Shows: If you need to cancel or reschedule your appointment, please contact us at least 48 hours prior to your appointment. If you do not cancel within that time frame, you will be charged 30 percent of your scheduled service cost. If you do not cancel and are a no show at your appointment, you will be charged 50 percent cost of your service.
Group Cancellations/No Shows: For parties of three or more, please let us know if you need to cancel or reschedule your appointments at least 48 hours in advance. Groups of three or more that do not show up without canceling in advance will be charged the full price of all services originally scheduled.
2. RUNNING LATE?
We understand Utah’s rush hour. Please give us a call and we will do our best to accommodate you but we are only able to hold appointments for 15 minutes past your scheduled time.
3. DO YOU TAKE WALK-INS?
Walk-ins are always welcome. If you would like to get your service done at a specific time we recommend you to make an appointment.
4. WHAT IF MY GELS CHIP?
We offer a 5-day guarantee on our gel services! If for some reason, your gel mani chips within 5 days of your service, we are happy to provide a complimentary gel fix to the affected nails. The gel color must be the same as the color you received during your original service.
5. HOW DO YOU STERILIZE YOUR TOOLS?
Nail clippers, cuticle pushers and cuticle clippers are soaked in a hospital grade cleaning agent, and then placed in a medical grade auto-clave before each use. They are then sealed in a packet and opened in front of our clients before each session. Nail files, pumice stones, buffers and toe separators are all single use items and can be taken home at the end of each session.
6. CAN MY HANDS AND FEET BE DONE AT THE SAME TIME?
We understand you have a busy schedule and are happy to accomodate your needs. Yes, we can perform both services at the same time but just let us know your preference at the time of booking so we can make sure there is enough space available.
8. WHAT KIND OF PAYMENT DO YOU ACCEPT? CAN I TIP ON CREDIT/DEBIT CARD?
We accept cash, all credit/debit cards and apple pay. And yes, you can add gratuity on the card.
9. DO YOU CHARGE FOR DIP POWDER/ACRYLICS/HARD GEL REMOVAL?
Removing nail enhancements can be very time consuming, therefore we charge an extra $5 with service. Without service $10.
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